Welcome to timberlux.shop. This website specializes in the online sale of small furniture items (specifically floor lamps) for the U.S. market. To safeguard your legal rights and enhance your shopping experience, we have established the following Refund Policy; please read it carefully before making a purchase.

I. Operational and Clearance Status
Due to intensifying market competition and sustained operating losses over an extended period, timberlux.shop has currently entered a loss-cutting clearance phase. All products are being sold for the sole purpose of clearing existing inventory, and prices have been significantly reduced. During this special operational phase, we will nevertheless maintain our core capabilities regarding order fulfillment and after-sales service.

II. Order and Shipping Timeline
Order Processing Time: Processed on the same day.
Shipping Time: Approximately 2 days (shipped locally within the U.S.).
Return Request Window: Return requests may be submitted within 30 days of delivery.
Refund Processing Time: Refunds will be issued to the original payment method within 3 days of approval.

III. Eligibility for Refunds
Users may request a refund under the following conditions:
The product exhibits quality defects or was damaged during shipping.
An incorrect product was received, or parts are missing.
The request is submitted within the 30-day return window.
Refund requests must be accompanied by order details and supporting evidence (such as photos or videos).

IV. Refund Process
Contact Customer Service to submit a refund request.
Upon approval, arrangements will be made for the return of the item or for the refund itself.
The product is returned to our warehouse, or it is determined that a return is not required (depending on the specific circumstances).
The refund is processed and credited back to the original payment account within 3 days.

V. Return Address
If a return is required, please ship the product to the following address: 7 Pearl St, Attleboro, MA, 02703.

VI. Non-Refundable Situations
Refunds may not be granted in the following situations:
The 30-day return window has expired.
Issues resulting from human error or improper use.
Products returned without prior authorization.
Products missing their original packaging or essential accessories.

Thank you for choosing timberlux.shop. We hope to continue providing you with a reliable shopping experience and satisfactory service, even during this clearance phase.